Returns & Refunds Policy

At FHAS Auto Parts, we are committed to supplying reliable automotive parts and providing professional after-sales support for our global B2B customers.

Due to the nature of international automotive parts trade, each order is carefully reviewed based on product specifications, order details, and actual circumstances. We aim to resolve any product issues through the most efficient solution for our customers.

Before Shipment Confirmation

To ensure order accuracy, FHAS Auto Parts provides product information and matching support before shipment.

Customers are encouraged to confirm:

  • OEM / OE numbers

  • Vehicle application information

  • Product specifications

  • Required quantities

Our team can assist with product verification to help minimize compatibility issues before delivery.

Return & Replacement Conditions

If any of the following situations occur, please contact us for assistance:

  • Products received do not match the confirmed order details.

  • Products have verified manufacturing defects.

  • Products are damaged during transportation and supporting evidence is provided.

Customers should contact us within 7 days after receiving the goods and provide:

  • Order number

  • Product photos or videos

  • Detailed description of the issue

Our team will evaluate the case and provide the appropriate solution.

Solutions We Provide

Depending on the specific situation, FHAS Auto Parts may offer:

  • Replacement of defective or incorrect products

  • Technical assistance

  • Spare parts support

  • Partial refund or other agreed solutions

For international shipments, product returns may involve high freight costs, customs procedures, and longer processing times. Therefore, we will prioritize providing a practical solution that minimizes additional costs and delays for both parties.

Non-Returnable Items

Returns may not be accepted in the following cases:

  • Incorrect orders caused by inaccurate information provided by the customer.

  • Products that have been installed, modified, or damaged after delivery.

  • Customized products manufactured according to customer specifications.

  • Issues caused by improper installation, operation, or storage.

Quality Assurance

Before shipment, products are inspected according to our quality control process to ensure they meet order requirements.

For authorized brand products, FHAS Auto Parts provides genuine product supply and professional support based on supplier requirements.

Contact Us

If you have any questions regarding product compatibility, quality issues, or after-sales support, please contact our team via WhatsApp.

WhatsApp: +86 15528256866